zita7's Privacy Policy

1 Introduction and Purpose of the Policy

zita7 is a trusted online gaming and sports betting platform in Bangladesh. We give the highest priority to our users' privacy. This privacy policy explains how zita7 collects your personal information, how it is used, with whom it is shared, and how it is kept secure.

This policy takes effect from the moment you register on our platform. We use SSL encryption and modern data protection technology to ensure the security of your information. This policy may be updated from time to time, and any changes will be published on our website.

zita7's privacy policy is built on three core principles: transparency, security, and your control. We believe that your information is your asset and that protecting it is our responsibility.

2 What Information We Collect

To provide you with services on the zita7 platform and ensure a safe gaming environment, we collect the following types of information:

2.1 Personal Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above are permitted)
• Email address and contact information
• National ID card or passport number (for KYC verification)
• Residential address

2.2 Financial Information

• Information related to bKash, Nagad, Rocket, Upay, and bank accounts (for transaction processing only)
• Deposit and withdrawal history
• Wallet balance and bonus information

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Login times and session information on the platform
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and game participation records
• Favourite games and preference information
• Live chat support conversation records

3 Purpose of Data Collection

zita7 uses your personal information only for legitimate and necessary purposes. The main purposes for which we use your information are described in detail below:

• Account Management and Verification: To create, manage, and ensure the security of your account.
• Financial Transaction Processing: To complete deposits and withdrawals securely.
• Age Verification: To confirm a user's age in accordance with legal requirements.
• Fraud Prevention: To keep your account and financial information secure.
• Customer Support: To provide effective assistance through 24/7 live chat.
• Responsible Gaming: To monitor your gaming activity and identify potential issues.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyse user behaviour in order to further improve your experience.

4 Data Sharing and Third Parties

zita7 may share your information with third parties in the following limited circumstances:

4.1 Authorised Third Parties

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners receive the information necessary to complete transactions.
• Technology Service Providers: Server hosting, cybersecurity, and software service providers receive information only under contractual protections.
• Game Software Providers: Our game partners including Pragmatic Play, Ezugi, and Spribe receive only the information necessary for gameplay.

4.2 Legal Obligations

We may be required to disclose information due to a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases we always provide only the minimum information required.

4.3 What We Never Do

• We do not sell your personal information to any advertiser or marketing company.
• We do not share your financial information with unauthorised third parties.
• We do not use your personal information for spamming or unsolicited communications.

5 Data Protection and Security Measures

zita7 applies industry-standard best security practices to keep your personal and financial information secure. Our security framework includes:

• SSL/TLS Encryption: All data transfers between your browser and our servers are conducted through encrypted channels.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Authentication: An additional layer of protection is provided when accessing your account.
• Security Audits: The security of our systems is reviewed on a regular basis.
• Restricted Access Controls: Only authorised staff can view users' sensitive information.
• Firewall and Intrusion Detection: Our server infrastructure is under continuous monitoring.

However, we acknowledge that no method on the internet is completely secure. We make every possible effort to protect your information, but absolute security cannot be guaranteed.

6 Cookies and Tracking Technologies

The zita7 website uses cookies and similar technologies to improve your browsing experience and maintain the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and ensuring security. Disabling them will prevent the platform from functioning properly.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand how users interact with our platform. This information is analysed in aggregate.

6.2 Cookie Controls

You can control or decline cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of our platform to not work properly.

7 Data Retention Period

zita7 retains your personal information for as long as it is needed or as required by legal obligations.

• Account Information: Retained while the account is active and for a specified period after it is closed.
• Financial Transaction Records: Retained for an extended period in accordance with legal and accounting requirements.
• Communication Records: Customer support conversations are retained for a specified period.
• KYC Verification Documents: Retained in accordance with applicable legal guidelines.

After the designated retention period has ended, we securely delete or anonymise your information.

8 Your Rights and Controls

As a user of zita7, you have the following rights over your own information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any inaccuracy in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted (except where legal obligations apply).
• Right to Object to Processing: You have the right to object to the use of your information for specific purposes.
• Right to Data Portability: You may request to receive your information in a structured format.

To exercise these rights or to make any request regarding your information, contact us through our 24/7 live chat or by email.

9 Protection of Children and Minors

The zita7 platform is intended only for individuals aged 21 and above. We do not knowingly collect personal information from any minor.

Through an age verification process at the time of registration, we try to ensure that no minor is able to create an account on our platform. If we become aware that a minor's information has been collected inadvertently, we promptly delete that information and cancel the associated account.

10 International Data Transfers

Due to our technical infrastructure and game software partnerships, in some cases your information may be processed or stored on servers outside Bangladesh. Wherever information is transferred, we ensure it remains protected in accordance with the standards of this privacy policy and that all third-party partners are bound by appropriate agreements.

11 Policy Changes and Updates

zita7 may change or update this privacy policy from time to time. For any significant changes, we will:

• Update the date on this page.
• Send a notification to your registered email address (for significant changes).
• Display a notice when you log in to the platform.

If you continue to use our platform after the updated policy has been published, you will be considered to have accepted those changes. We therefore recommend reviewing this policy regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us in the following ways: