zita7 Terms and Conditions

1 General Provisions and Applicability

These terms and conditions ("Terms") govern the use of the zita7 platform and all its services. When you register on zita7, log in, or use the services in any way, you automatically agree to these terms.

zita7 operates an online gaming and sports betting platform for users in Bangladesh. These terms are written in English and shall be considered the final document.

These terms apply together with our Privacy Policy and Responsible Gaming Policy. If there is any conflict between these documents, these terms will take precedence.

2 Account Registration and Eligibility

To open an account on zita7, the following eligibility requirements must be met:

• You must be 21 years of age or older.
• You must be a real person residing in Bangladesh.
• Only one account is allowed per person — multiple accounts under the same individual are strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• The device or network used for registration must be your own or under your authorized use.

2.1 Responsibility for Account Information

You are fully responsible for maintaining the security of your account. Do not share your username and password with anyone else. You will be personally liable for any activity carried out from your account.

If you suspect unauthorized access to your account, contact our support team immediately.

3 Age Verification and Identity Confirmation

zita7 is firmly committed to protecting minors from gaming. Our platform is for users aged 21 and above only.

3.1 KYC Process

To ensure a safe environment, zita7 may request the following documents at any time:

• National ID card (NID) or a copy of passport
• Proof of current address (utility bill, bank statement)
• Proof of ownership of the payment method used

zita7 reserves the right to hold withdrawals until the verification process is complete.

4 Deposit and Withdrawal Policy

4.1 Deposits

The minimum deposit amount on zita7 is ৳300. The following payment methods are accepted:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer (including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank)

Deposited funds are generally credited to your account instantly. If there is a delay due to technical issues, please contact our support team.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Approved withdrawals are generally processed within 1 hour. Conditions that apply to withdrawals:

• The account's KYC verification must be complete.
• Withdrawals may be held if the wagering requirement on an active bonus has not been met.
• Withdrawals will be sent to the same payment method used for the deposit.
• zita7 may request additional verification documents if needed.

5 Bonus and Promotion Terms

All bonuses and promotions on zita7 are offered under specific conditions. By accepting a bonus, you are agreeing to these conditions.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳4,000 will earn you an additional ৳4,800 as a bonus.

5.2 VIP Program and Cashback

zita7 has four VIP levels. Weekly cashback is available at each level:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

You can gradually move up to higher levels through regular gaming activity. The final decision on VIP level changes rests with zita7.

5.3 General Bonus Terms

• Each bonus offer has its own validity period — expired bonuses will be forfeited.
• Winnings from a bonus can only be withdrawn once the wagering requirement is complete.
• Any attempt to claim bonuses from multiple accounts will result in all accounts being closed and all bonuses and winnings being forfeited.
• zita7 reserves the right to modify or cancel any bonus offer at any time.

6 Gaming Rules

All games on zita7 are operated under a fair play policy. Game results are determined by Random Number Generator (RNG) technology, which ensures impartiality.

6.1 Game Access and Service Disruptions

Games may occasionally be temporarily unavailable due to technical reasons. If a connection is lost mid-game, the session is automatically saved and can be resumed from exactly where it left off once the connection is restored.

6.2 Sports Betting Rules

The following rules apply for betting on cricket, football, kabaddi, and other sports:

• Bets placed after a betting market has closed will not be accepted.
• If a match is cancelled, the bet amount will be refunded.
• If an attempt to gain an advantage through match fixing or any other unfair means is detected, the account will be permanently closed.
• Odds may change during live betting — the odds at the time the bet is confirmed shall be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on the zita7 platform:

• Creating multiple accounts or using another person's account.
• Misusing the bonus system or attempting to obtain bonuses through manipulation.
• Playing games using automated bots, scripts, or artificial software.
• Using the platform for money laundering or illegal financial transactions.
• Engaging in fraudulent or harmful behavior toward other users.
• Attempting to breach the platform's security systems.
• Exploiting game errors or bugs — if you notice any such error, please inform us immediately.

8 Account Suspension and Closure

zita7 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms.
• Providing false or misleading information.
• Suspicious financial transactions or concerns about fraud.
• Court order or government directive.
• Security risk.

8.1 Voluntary Account Closure

You may request to close your account at any time. To do so, contact us via our 24/7 live chat. Please withdraw any eligible balance before closing.

A self-exclusion option is also available as part of responsible gaming — visit our Responsible Gaming page for more details.

9 Limitation of Liability

zita7 is not responsible for the following:

• Game interruptions caused by internet disconnection or device issues.
• Delays or failures caused by third-party payment providers.
• Any loss resulting from the user's carelessness or negligence in exposing account information.
• Virus or malware infections originating from the user's device.

If a game result is found to be incorrect due to a technical error, zita7 reserves the right to determine the correct amount and make the appropriate adjustment.

10 Privacy and Data Protection

We are deeply mindful of protecting your personal information. zita7 uses SSL encryption technology to keep all data secure.

To learn more about how we collect, store, and use your information, please read our Privacy Policy.

Information collected for account verification and prevention of financial crime (KYC/AML) is stored securely and used only for legitimate purposes.

11 Responsible Gaming

zita7 believes that gaming should be a recreational activity, not a source of income. We encourage responsible gaming practices and all our services are intended for persons aged 21 and above only.

To help you keep your gaming habits in check, our platform offers the following features:

• Set daily, weekly or monthly deposit limits.
• Self-exclusion for a specified period.
• Reality check — regular reminders of how long you have been playing.

For more details, visit our Responsible Gaming page.

12 Changes to Terms

zita7 reserves the right to change, amend or update these terms and conditions at any time. For any significant changes, we will notify you via your registered email address or through a notice on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. You are therefore advised to check this page regularly.

13 Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. Our team will review the matter with the utmost integrity and impartiality.

Dispute resolution process:

1. Submit your complaint via live chat or email.
2. Our team will acknowledge receipt of the complaint and begin an investigation.
3. Once the investigation is complete, we will inform you of the outcome.
4. If you are not satisfied with the outcome, you may request a review at a higher level.

In all disputes, the final decision of zita7 shall be considered binding, although we always strive to reach a fair resolution.

14 Contact Us

If you have any questions or concerns about these terms and conditions, please contact us:

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]

Our support team operates around the clock in accordance with Bangladesh Standard Time (BST, UTC+6) and is ready to assist you with any issue.